We ship paint by numbers kits products worldwide and we care about the speed of delivery in refining your shopping experience on our Site. For the high cost of international delivery, we always choose a shipping method that is most efficient and reliable. All shipments are made with well-known and reputable carriers including FedEx, DHL, UPS, USPS, Royal Mail, and more.

Receiving time = Processing time(48 hours) +Shipping time(9-11 days)

The total delivery time is 10-13 days.

1.Processing time: After we accepted your order, we will start to process your order. The processing time is 48 hours.

2.Delivery time: We use DHL, DPD, and another air express. The shipping time about 9-11 days.

The total delivery time is order processing time plus the shipping time, the delivery time within 10-13 days.

We have a collection named Delivery In 4 Days. The delivery time of all products in this collection within 4 days, these products send out from our UK warehouse.

3.We offer free shipping with a tracking number for most countries. Tracking information including tracking number and tracking site will be emailed to you after shipment. We do not rule out the possibility that we do not provide delivery for some countries due to war or other factors.

4.Please noted that though we send the tracking information the moment we ship the package,it does not mean you can find the tracking information online right away.The tracking information become available online in 1-2 days.

How much is shipping?

Now all of our products are Free Shipping.

Do you ship to my country?

At present, we provide free shipping worldwide. However, we do not rule out the possibility that we do not provide delivery for some countries due to war or other factors. If you are not sure if we deliver packages to your country, please write to us at service@hedyart.co.uk

Can I track my package?

Yes, of course, you can. Tracking information including a tracking number and tracking link is emailed to you after shipment. Please noted that though we send the tracking information the moment we ship the package, it does not mean you can find the tracking information online right away. The tracking information becomes available online in 1-2 days.

How will I receive my order confirmation details and tracking information?

Once we receive your order, it takes us about 1 day to process your order. Throughout the process, we send out multiple emails, including an order confirmation and a shipping notice. All of our Paint by Numbers Kits are in stock, so we can send them out within 24 hours.

Some emails may go into your junk folder, please have a look in your junk folder if they aren’t in your inbox.

When you place the order, please double check your email to ensure what you enter is correct to avoid the case you may not receive the confirmation emails. If it happens, please contact us and we will fix it for you.

I have ordered multiple items in different orders or I have multiple items in one order, do you ship them together?

We ship our items from multiple locations overseas, so orders with multiple items or multiple orders may arrive separately and at slightly different times.

Each package is assigned a different tracking number and shipping emails will be sent to you.

From where are your products shipped?

Orders are shipped from either our UK, US, Australian or Asia warehouses. The country of shipment will depend on your address and the items you have ordered.

My order hasn’t arrived on time, what should I do?

If your order has not arrived at the specified delivery time, you can track your order to see where it is located. Sometimes orders are delayed due to customs hold-ups. Please reach out to our customer service team at service@hedyart.co.uk and we will provide you with the latest update.